Cancellation policy

Last updated: 26 October 2026

How a subscription works

When you subscribe to a product, you pay for your first delivery at checkout. After that, we charge the card you used every month on the same date, and send the product to you from our warehouse as a normal order.

You pay the subscription price shown when you subscribe. If that price changes, we will email you at least 14 days before the new price is charged.

Skipping, pausing or cancelling

You can skip a delivery, pause or cancel your subscription at any time from your account on our website, or by contacting us via the Contact page. There is no minimum term and no cancellation fee.

To stop the next charge, cancel before your next billing date. A delivery already charged before you cancel will still be sent.

If something is out of stock or a payment fails

If a product is out of stock when your delivery is due, you are not charged for it and that month's delivery is skipped.

If we cannot take a payment, we will try again. If the payment still cannot be taken, that month's delivery is skipped. You can update your card details from your account.